Our website allows customers to return their purchased items easily without any difficulty. If for any reason you are not satisfied with your order then you can send it back to us for refunding your money or even exchanging with any other possible item. However in order to do so you need to comply with our policy which is described below. We strongly encourage our customers to read these polices carefully to avoid any possible problem for returning items. Please contact our customer service if you need any further assistance.

destek@fancyfranci.com

FancyFranci-Return

You must apply to return your product within 14 days after receiving your order.

Packages of the purchased items you want to return must be undamaged, unbroken and unused; also, bar code must be fine without any problem. Also, all related invoices for orders should return along with package. All returning items must be unused and be in original condition without any problem. If for any reason you cannot follow this policy then products might return back to you without refunding any amount.

Your request will be in the process once your parcel reaches to our warehouse. It usually takes about 2 to 10 days to inform you about the results, meanwhile we inform you about the latest status by email.

Cosmetic, personal care, underwear, swimwear and bikinis are not allowed to return.

We pay all required cost for sending and returning packages to our address, so you do not pay any amount for this process.

You must return your package to our address complete with original invoice, unused and undamaged.