Our website allows customers to return their purchased items easily and without any difficulty. If for any reason you are not satisfied with your order then you can send it back to us for refunding your money or even exchanging with any other possible products. However in order to do so you need to comply with some rules which describe here. We strongly encourage our customers to read these polices carefully to avoid any possible problem for returning items. Please contact our customer service department if you have any more related question about return policy.


You must apply to return your product within 14 days after receiving your order.

The package of the products and purchased items that you want to return must be undamaged, unbroken and unused; also, bar code must be fine without any problem. Beside, all related invoices for orders should return in the package. All returning items must be unused and be in original condition without any problem. If for any reason you cannot follow this police then products might return to you without deducting any amount.

Your request put in the process once your parcel reaches in our warehouse and it usually takes about 2 to 10 days to inform you about the results, meanwhile we inform you about the latest status by email.

Cosmetic and personal care products, underwear products, swimwear, bikinis are not allowed to return.

We pay all required cost for sending returning packages to our address, so you do not pay any amount for this.

You must return your package to FancyFranci return address, complete with the original invoice and the return part of the invoice unused and undamaged.